Send custom, personalized, follow-up Feeds in seconds
Jiffy is built so that each customer receives a personalized response. Standard macros, saved responses, or even a link to a knowledge base article leaves your customer feeling unimportant when it's sent as a response.
Jiffy allows you to respond to your customers with a personalized Feed of information that is relevant to their specific problem, every single time.
Central source of truth
By providing a central location for every detailed Feed response, Jiffy promotes collaboration among support reps and allows your inexperienced reps to provide complex answers.
They can share knowledge and best practices with each other, which can lead to improved performance and a more cohesive team.
Let Jiffy fade into the background
We understand that your customers are communicating with you and your support channels for a reason. So, we give you the option to brand your Jiffy Feeds with custom colors, logos, and more so that each time your customer opens up a Jiffy feed, they know it was sent directly from you.